Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Contact@swimluxe.com.au. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Contact@swimluxe.com.au.

Gift Cards & E-gift cards 

All Gift cards must be used within 3 years from the date of purchase. You can find information 

 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@swimluxe.com.au.

BLACK FRIDAY TERMS AND CONDITIONS 

Get ready for SWIMLUXEAU very first Black Friday with savings of up to 60 % off Bail 2023 collection and new drop Summer Runway. As featured at Ego Expo Runway 2023 

Discover the best Black Friday deals for your much needed swimwear and resort wear  heading into summer weather be it from the comfort of your very own home or scrolling by the pool or on the sand. 

Black Friday is known as the day when thousands of shops and stores in many countries around the world lower their prices so that millions of customers can buy everything they want at incredible prices and we can't wait to be a part of it.

We are so excited to offer our customers some of the best deals this Black Friday! So don't miss out!!

Our Black Friday deals will be available for 20th November 2023 and will be available till 27th of November 2023

All purchases must be made before the end of the day 27th November 2023 MIDNIGHT to receive upto 60% discount. 

General Terms and Conditions.

We accept exchanges!

All exchanges have a 30 day return policy, which means you have 30 days after receiving your item to request  an exchange.

To be eligible for a return, your item must be in its original condition unworn or used, with swing tags and hygiene labels intact with its original packaging. 

You will also need receipt or proof of purchase 

Returns

Unfortunately, we are unable to accept returns for any Black Friday promotional sale items. We apologise for any inconvenience this may cause.

For terms and conditions on returns and refunds please refer to our website www.swimluxeau.com.au 

Order tracking:

Please note: An increased volume of orders during busy sale and promotional periods may lead to delayed dispatch and delivery

HAPPY SHOPPING !